Freshdesk Integration
AgentsHub connects AI workers to Freshdesk so tickets get triaged, answered, and closed automatically — while complex issues reach the right human with full context already attached.
Free to start. No credit card required.
AgentsHub integrates with Freshdesk so AI agents can manage your support queue the way a skilled support rep would — reading ticket context, drafting accurate responses, applying the correct tags, and escalating when human judgment is needed.
An AI Customer Support Agent can handle a first-response to an inbound Freshdesk ticket, resolve it using your knowledge base, or escalate it with a structured summary for your team. The integration is role-specific by design. Your AI Ticket Triager categorizes and prioritizes every new ticket, routing it to the correct group. Your AI Knowledge Manager identifies recurring ticket patterns and flags gaps in your help documentation. Each agent operates within its defined Freshdesk scope. Connection is via ComposioHQ. Agents access Freshdesk Tickets, Contacts, Companies, Groups, Tags, and Notes with role-scoped permissions.
AI agents read new Freshdesk tickets, apply tags, assign priority levels, and route them to the correct group or agent — immediately on arrival.
Agents draft accurate, on-brand responses to common support tickets — pulling from your Freshdesk knowledge base and ticket history.
Agents update ticket status (Open, Pending, Resolved, Closed), assignee, group, and custom fields based on conversation outcomes.
When a ticket requires human judgment, the AI agent escalates with a structured summary — ticket history, attempted resolution, and recommended next step.
AI agents create Freshdesk tickets from inbound phone calls or other channels handled outside Freshdesk natively, keeping your support queue complete.
Deploy any of these role-specific AI agents with Freshdesk connected from day one.
Set up the Freshdesk integration in minutes — no engineering team required.
Authenticate your Freshdesk portal via OAuth. AgentsHub requests scoped access to the ticket objects your agent needs.
Select from Customer Support Agent, Ticket Triager, or Knowledge Manager — or define a custom support role.
Define which ticket types your agent handles autonomously, which it escalates, and to which group or agent.
Activate the agent. It begins triaging, responding, and resolving Freshdesk tickets immediately.
See what changes when your AI agent works inside Freshdesk.
| Task | Before (Manual) | After (AI-Automated) |
|---|---|---|
| First-response to a support ticket | Support rep reads the ticket, searches the knowledge base, and drafts a response — taking 10-20 minutes per ticket. | AI agent reads the ticket, pulls relevant knowledge base content, and drafts a response in seconds. |
| Triage and route incoming tickets | Support lead manually reviews new tickets, applies tags, and assigns them to the correct group — a daily time drain. | AI agent tags, prioritizes, and routes every new ticket based on defined triage rules — instantly. |
| Escalate a complex issue | Rep writes an escalation summary and reassigns the ticket manually — context is lost in the handoff. | AI agent escalates with a structured summary including ticket history, attempted resolution, and recommended next step. |
| Close resolved tickets | Reps forget to close tickets after resolution — inflating open ticket counts and distorting queue metrics. | AI agent marks tickets Resolved when resolution criteria are met and sends a confirmation to the customer. |
Deploy an AI agent connected to Freshdesk in minutes. No coding. No migration. No credit card.
Free to start. No credit card required.