An AI support agent that resolves routine tickets without human intervention, escalates edge cases intelligently, and runs 24/7 with zero wait time.
Trusted by Randstad across 30 countries
Your AI Customer Support Agent is a digital employee that handles Tier 1 support at scale. It resolves routine tickets autonomously — password resets, order status inquiries, billing questions, how-to guides — using your knowledge base and connected tools. For complex issues, it escalates to your human team with full context, ticket history, and a suggested resolution. It works across email, chat, phone, and social channels simultaneously. For enterprise teams handling thousands of tickets per month, the AI Support Agent eliminates backlogs, reduces average resolution time, and ensures every customer gets an immediate response.
Resolves routine issues end-to-end — no human needed. Password resets, order lookups, billing questions, and how-to guidance handled instantly.
Answers support calls with a natural voice. Handles phone-based troubleshooting, account verification, and issue resolution in real time.
Categorizes tickets by topic, urgency, and sentiment. Routes to the right human team when escalation is needed — with full context attached.
Works across email, live chat, phone, SMS, and social media. One agent, every channel, consistent quality.
Every response is grounded in your documentation, help center, and product guides. No hallucination — accurate answers from your data.
Tracks resolution rates, response times, customer satisfaction, and recurring issues. Surfaces insights to improve your product and docs.
Your AI Support Agent handles phone-based support with the built-in voice engine. Customers call your support number and get immediate, professional help — no hold times, no IVR menus, no frustration.
Sample Conversation
Languages: 50+ languages with natural accents for global support teams
Select the Customer Support role. Define ticket categories, escalation rules, and response tone.
Connect email, chat, and phone channels. Choose a voice profile for phone support.
Upload your docs and connect Zendesk, Intercom, Freshdesk, or your custom helpdesk. Your agent is trained on your content.
A SaaS company with 50,000 users handles 3,000+ support tickets per month. The AI Support Agent resolves 70% of Tier 1 tickets autonomously.
Outcome
60% reduction in average resolution time. Human agents focus on complex technical issues only.
An online retailer deploys the AI Support Agent to handle order status, returns, and shipping inquiries across chat and phone.
Outcome
85% of routine inquiries resolved without human intervention. CSAT scores improved by 15 points.
A fintech company uses the AI Support Agent to handle account inquiries, transaction questions, and security alerts across phone and email.
Outcome
24/7 coverage achieved without adding night-shift staff. Compliance-approved responses for every interaction.
Connect to 500+ tools across your tech stack. Here are the integrations most relevant to this role.
Helpdesk
Communication
CRM
Knowledge
AI Ticket Triager
Categorize, prioritize, and route every incoming support ticket to the right team or agent in seconds — not hours.
AI Knowledge Base Manager
Keep your help center accurate and complete — automatically. Identify gaps, draft new articles, and update outdated content without a dedicated writer.
AI Receptionist
An AI receptionist that answers calls with a professional voice, books appointments, and routes inquiries. Never misses a call — even at 3 AM.
AI QA Analyst
Review every support conversation for quality, compliance, and tone. Score 100% of interactions — not the 5% that manual QA catches.
Free to start. No credit card required.