AgentsHub vs. Salesforce Agentforce: Universal Workers vs. CRM-Locked Agents

Your workforce works everywhere, not just in your CRM

Salesforce Agentforce creates powerful agents — for Salesforce. SDR agents that live in your CRM. Service agents that work with Service Cloud. But your business doesn’t live entirely in Salesforce. You have Slack, HubSpot, Google Workspace, Notion, internal tools, and dozens of other systems. AgentsHub agents cross boundaries — they answer phones, research markets, onboard employees, and process invoices.

Standalone agent identity

Agentforce agents are extensions of Salesforce Copilot — they don’t have their own identity outside the CRM. AgentsHub agents have job titles, dedicated phone numbers, voices, and knowledge bases. They exist as standalone digital employees that work across your entire tech stack.

Visual multi-agent orchestration

Salesforce limits agent orchestration to Salesforce flows. AgentsHub provides a visual canvas where agents hand off work, escalate issues, and run in parallel — across any system, not just your CRM.

Video AI — remote diagnosis without dispatching a technician

Agentforce has voice capabilities for phone-based support. AgentsHub agents join video calls with full camera presence via WebRTC. Your AI field service agent can see equipment through a customer’s camera, diagnose issues visually, and walk them through repairs — saving a truck roll. For IT helpdesks, agents can observe a user’s shared screen and resolve issues in real time.

Yes. Agentforce creates powerful AI agents inside the Salesforce ecosystem. AgentsHub creates AI workers that operate across your entire tech stack — Salesforce included — with built-in voice, phone numbers, and visual multi-agent orchestration.

Yes. AgentsHub connects to Salesforce as one of 500+ tool integrations. Your AI workers can read and write Salesforce data while also working with the rest of your stack — no ecosystem lock-in.

No. Agentforce supports voice-based phone interactions but has no live video or WebRTC capability. AgentsHub agents join video calls with camera presence — for remote equipment diagnosis, IT helpdesk screen sharing, and face-to-face customer engagement.