Keep your help center accurate and complete — automatically. Identify gaps, draft new articles, and update outdated content without a dedicated writer.
Trusted by Randstad across 30 countries
Your AI Knowledge Base Manager is a digital employee that keeps your documentation accurate, complete, and current without requiring a dedicated technical writer. It monitors support tickets to identify frequently asked questions that lack help articles, drafts new content using your product data and brand voice, flags outdated articles when product features change, and suggests improvements to existing content based on search analytics and ticket deflection rates. For startups and growing teams that cannot afford a full-time documentation specialist, the AI Knowledge Base Manager ensures your help center scales with your product.
Analyzes support tickets and search queries to identify questions your help center does not answer. Prioritizes gaps by volume and impact.
Generates well-structured help articles with step-by-step instructions, screenshots placeholders, and troubleshooting tips — in your brand voice.
Detects when product changes make existing articles outdated. Flags articles for review and suggests specific updates needed.
Tracks which articles deflect the most tickets, which have high bounce rates, and which search queries return no results.
Maintains consistent formatting, heading hierarchy, and style across your entire help center. New articles match your existing structure automatically.
Drafts and maintains articles in multiple languages. Keeps translated versions in sync when the primary article is updated.
Link your existing knowledge base — Zendesk Guide, Intercom Articles, Help Scout, Notion, or Confluence.
Upload your style guide, define article templates, and set formatting standards. The AI writes in your voice.
Connect your support ticket system so the AI can identify undocumented questions. Deploy and receive your first gap report within 24 hours.
A fast-growing SaaS product ships weekly updates but the help center falls behind. The AI Knowledge Manager detects outdated articles and drafts updates within hours of each release.
Outcome
Help center accuracy maintained at 95%+ despite weekly product changes. Ticket volume for documented topics dropped by 35%.
An online marketplace with 500+ seller policies uses the AI to maintain a comprehensive seller help center, updating articles as policies change.
Outcome
Seller support tickets reduced by 40%. New seller onboarding friction decreased significantly.
A health IT platform maintains compliance-sensitive documentation. The AI flags when regulatory changes require article updates and drafts revision suggestions.
Outcome
Compliance documentation stays current within 48 hours of regulatory changes. Audit preparation time reduced by 60%.
Connect to 500+ tools across your tech stack. Here are the integrations most relevant to this role.
Knowledge Base
Documentation
Helpdesk
Analytics
AI Customer Support Agent
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AI Ticket Triager
Categorize, prioritize, and route every incoming support ticket to the right team or agent in seconds — not hours.
AI Content Writer
Produce blog posts, landing pages, product descriptions, and marketing copy — on-brand, on-brief, and on-schedule. Your content engine never stops.
AI Onboarding Specialist
Deliver consistent, complete onboarding for every new hire. Answer policy questions, track task completion, and ensure nothing falls through the cracks.
Free to start. No credit card required.