Review every support conversation for quality, compliance, and tone. Score 100% of interactions — not the 5% that manual QA catches.
Trusted by Randstad across 30 countries
Your AI QA Analyst is a digital employee that reviews every customer support interaction — phone calls, chat transcripts, email threads — and scores them against your quality standards. It evaluates tone, accuracy, compliance with scripts and policies, resolution completeness, and customer sentiment. Instead of manually reviewing 5-10% of conversations (the industry average), you score 100% of interactions and catch issues before they become patterns. For enterprise support teams with compliance requirements or quality certifications, the AI QA Analyst provides the comprehensive oversight that manual QA cannot scale to deliver.
Evaluates every interaction against your quality rubric — accuracy, tone, empathy, resolution completeness, and compliance. Consistent scoring for every conversation.
Checks conversations for required disclosures, prohibited language, PII handling, and regulatory compliance. Flags violations immediately.
Tracks quality scores over time by agent, team, and topic. Identifies improving and declining performance trends before they become critical.
Generates specific coaching recommendations for each agent — not vague feedback, but exact examples of what to improve and how.
Detects customer frustration, satisfaction, and sentiment shifts during conversations. Flags interactions where sentiment deteriorated.
Generates compliance and quality reports formatted for auditors, regulators, and internal stakeholders. Export-ready documentation.
Set your scoring criteria — accuracy, tone, compliance, resolution quality, and any custom dimensions. Weight each dimension based on priority.
Link your helpdesk, phone system, and chat tools. The QA analyst automatically receives conversations for review.
Define what triggers alerts — low scores, compliance violations, or sentiment drops. Deploy and start receiving quality scores for every interaction.
A bank reviews every customer call for compliance with financial regulations, disclosure requirements, and brand standards. The AI QA Analyst scores 100% of 5,000+ monthly calls.
Outcome
Compliance coverage increased from 8% (manual) to 100%. Regulatory audit preparation time reduced by 75%.
A health insurance provider monitors support calls for HIPAA compliance, ensuring agents handle PHI correctly and provide required disclosures.
Outcome
HIPAA-related policy violations detected and addressed within hours instead of weeks. Zero compliance incidents during annual audit.
A SaaS company uses the AI QA Analyst to identify which support agents need coaching on technical troubleshooting versus communication skills.
Outcome
Targeted coaching programs reduced repeat contacts by 25%. CSAT scores improved by 18% across the team.
Connect to 500+ tools across your tech stack. Here are the integrations most relevant to this role.
Helpdesk
Call Recording
Communication
Analytics
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Free to start. No credit card required.