Zendesk Integration
AgentsHub connects AI customer support workers to Zendesk — so tickets get triaged, responses drafted, and escalations handled without a human reviewing every queue.
Free to start. No credit card required.
AgentsHub integrates with Zendesk so AI support agents can manage tickets the way a skilled support rep would — reading ticket context, drafting accurate responses, updating ticket status, and routing complex issues to the right human team member.
An AI Customer Support Agent can handle a first-response to an inbound ticket, apply the correct tags, and resolve it or escalate it — all within Zendesk. The integration is role-specific. Your AI Technical Support Specialist reads ticket history and linked knowledge base articles before drafting a technical resolution. Your AI Onboarding Specialist handles new-customer tickets by pulling context from your product knowledge base. Each agent operates within its defined scope. Connection is via ComposioHQ. Agents access Zendesk Tickets, Users, Organizations, Tags, and Comments with role-scoped permissions.
AI agents read new tickets, apply the correct tags, assign priority levels, and route them to the appropriate queue or group.
Agents draft accurate, on-brand responses to common support tickets — pulling from your knowledge base and ticket history.
Agents update ticket status (Open, Pending, Solved), assignee, tags, and custom fields based on conversation outcomes.
When a ticket requires human judgment, the AI agent escalates with a structured summary — saving the human from reading the full thread.
AI agents create Zendesk tickets from inbound phone calls, emails, or chat conversations handled outside Zendesk natively.
Deploy any of these role-specific AI agents with Zendesk connected from day one.
Set up the Zendesk integration in minutes — no engineering team required.
Authenticate your Zendesk subdomain via OAuth. AgentsHub requests scoped access to the ticket objects your agent needs.
Select from Customer Support Agent, Technical Support Specialist, or Onboarding Specialist — or define a custom support role.
Define which ticket types your agent handles, which it escalates, and to which human group or assignee.
Activate the agent. It begins triaging, responding, and resolving Zendesk tickets immediately.
See what changes when your AI agent works inside Zendesk.
| Task | Before (Manual) | After (AI-Automated) |
|---|---|---|
| First-response to a support ticket | Support rep reads ticket, searches knowledge base, drafts response — taking 10-20 minutes per ticket. | AI agent reads ticket, pulls relevant knowledge base content, and drafts a response within seconds. |
| Triage and route incoming tickets | Support lead manually reviews new tickets, applies tags, and assigns to the correct queue — a daily time drain. | AI agent automatically tags, prioritizes, and routes every new ticket based on defined triage rules. |
| Escalate complex issues | Rep manually writes escalation summary and reassigns ticket — losing context in the handoff. | AI agent escalates with a structured summary including ticket history, attempted resolution, and recommended next step. |
| Close resolved tickets | Reps forget to close tickets after resolution — inflating open ticket counts artificially. | AI agent marks tickets as Solved when resolution criteria are met and sends a confirmation to the customer. |
Deploy an AI agent connected to Zendesk in minutes. No coding. No migration. No credit card.
Free to start. No credit card required.