Resolve common IT issues — password resets, software access, connectivity troubleshooting — and escalate complex tickets to your IT team.
Free to start. No credit card required.
Your AI IT Help Desk Agent is a digital employee that handles Tier 1 IT support requests around the clock. It resolves the most common IT tickets autonomously — password resets, account unlocks, software access provisioning, VPN troubleshooting, printer setup, and FAQ-type questions about IT policies. For issues it cannot resolve, it escalates to your IT team with full diagnostic context, attempted solutions, and recommended next steps. For enterprise IT departments handling hundreds of repetitive tickets daily, the AI IT Help Desk dramatically reduces ticket volume, cuts resolution time, and frees your engineers for complex infrastructure work.
Resets passwords, unlocks accounts, and provisions software access — verified through identity checks. The most common IT ticket resolved in under 60 seconds.
Employees call the IT help desk and get immediate troubleshooting assistance via natural voice. No waiting on hold for simple issues.
Walks users through step-by-step resolution for common issues — VPN setup, printer configuration, email settings, browser troubleshooting.
Verifies identity before performing sensitive actions like password resets or access changes. Multi-factor verification built into the workflow.
When the AI cannot resolve an issue, it escalates with full context — error messages, steps attempted, system information — so human IT staff can resolve on first contact.
Tracks ticket volume by category, resolution times, escalation rates, and recurring issues. Identifies infrastructure problems before they become widespread.
Your AI IT Help Desk supports phone-based IT requests using the built-in voice engine. Employees call and get immediate help with password resets, access requests, and troubleshooting — no hold times.
Sample Conversation
Languages: 20+ languages for global IT support
Upload your IT documentation — troubleshooting guides, policy docs, approved software list, and common resolutions.
Link Active Directory, Okta, ServiceNow, or Jira Service Management. Enable password reset and access provisioning workflows.
Define which issues the AI resolves vs. escalates. Set priority levels and routing rules. Deploy across chat, email, and phone.
A 3,000-person tech company deploys the AI IT Help Desk across Slack and phone. It handles password resets, VPN issues, and software access for remote workers.
Outcome
IT ticket volume reduced by 55%. Average resolution time for Tier 1 issues dropped from 4 hours to 3 minutes.
A bank deploys the AI IT Help Desk with strict security verification for all access-related requests, ensuring compliance with financial regulations.
Outcome
Security-compliant password resets handled in 60 seconds. IT team freed for infrastructure and security work.
A university deploys the AI IT Help Desk for 30,000 students and faculty. It handles account access, Wi-Fi troubleshooting, and software installation guides.
Outcome
IT help desk call volume reduced by 65% during start-of-semester peaks. Student satisfaction with IT support improved by 40%.
Connect to 500+ tools across your tech stack. Here are the integrations most relevant to this role.
IT Service Management
Identity
Communication
Monitoring
AI Employee Help Desk
Answer employee questions about benefits, PTO, policies, and procedures instantly. Reduce HR ticket volume by up to 60% without adding headcount.
AI Security Monitor
Monitor access logs, flag suspicious activity, generate security alerts, and produce compliance reports — 24/7 vigilance without alert fatigue.
AI System Administrator
Monitor system health, manage user provisioning, handle routine maintenance tasks, and generate infrastructure reports — automatically.
AI Customer Support Agent
An AI support agent that resolves routine tickets without human intervention, escalates edge cases intelligently, and runs 24/7 with zero wait time.
Free to start. No credit card required.