Answer employee questions about benefits, PTO, policies, and procedures instantly. Reduce HR ticket volume by up to 60% without adding headcount.
Trusted by Randstad across 30 countries
Your AI Employee Help Desk is a digital employee that serves as the first point of contact for all internal HR inquiries. Employees ask questions about benefits enrollment, PTO balances, expense policies, parental leave, 401(k) contributions, office locations, and hundreds of other topics — and get instant, accurate answers from your HR knowledge base. For questions it cannot answer, it creates a ticket and routes it to the appropriate HR specialist. For enterprise HR teams fielding thousands of repetitive inquiries monthly, the AI Employee Help Desk frees your people team to focus on strategic work instead of answering the same questions repeatedly.
Trained on your employee handbook, benefits guides, and policy documents. Answers questions accurately using your specific policies — not generic HR advice.
Employees can call the help desk phone number and get instant answers via voice. Useful for frontline workers without regular computer access.
When the AI cannot answer, it creates a ticket with the employee's question and context, and routes it to the right HR specialist — benefits, payroll, compliance, or HR BP.
Recognizes sensitive topics — harassment, discrimination, medical leave — and routes them directly to the appropriate HR professional with confidentiality protocols.
Tracks the most common employee questions, identifies policy confusion, and surfaces insights for your HR communications team to address proactively.
Handles location-specific policies, regional benefits, and local labor law questions for organizations with offices in multiple regions.
Your AI Employee Help Desk supports phone-based inquiries using the built-in voice engine. Employees call and get instant answers to HR questions — particularly valuable for frontline, warehouse, and field workers.
Sample Conversation
Languages: 20+ languages for global workforce support
Upload your employee handbook, benefits guides, PTO policies, expense procedures, and any other HR documentation.
Link your HRIS (Workday, BambooHR, Gusto) for real-time employee data. Connect Slack or Teams for employee messaging.
Define which topics route to which HR specialists. Set sensitivity protocols. Deploy and employees start getting instant answers.
A 5,000-person tech company deploys the AI Employee Help Desk across Slack. Employees ask about benefits, PTO, stock options, and remote work policies.
Outcome
HR ticket volume reduced by 55%. HR business partners freed up 15 hours per week for strategic work.
A manufacturer with 3,000 frontline workers deploys phone-based employee help desk. Workers call to ask about shift schedules, overtime policies, and safety procedures.
Outcome
HR call volume reduced by 60%. Frontline workers get answers in 30 seconds instead of waiting for HR callbacks.
A retail chain with 10,000 employees across 300 stores deploys the AI Help Desk for benefits enrollment questions during open enrollment.
Outcome
Benefits enrollment questions answered 90% automatically. HR team handled 70% fewer enrollment-related calls.
Connect to 500+ tools across your tech stack. Here are the integrations most relevant to this role.
HRIS
Communication
Ticketing
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Free to start. No credit card required.