PeachDesk, built on Bibha
Build voice agents around the calls you need to handle.
Create AI agents for inbound and outbound calls. Configure voices, connect telephony, run outbound campaigns and review call analytics in PeachDesk.
What is PeachDesk?
PeachDesk is an AI voice-agent solution built on Bibha for inbound and outbound calls. Build call agents, configure voices, connect telephony, run outbound campaigns and review call analytics. Use it as a hosted service or on your own infrastructure, with a local mode for selected speech and AI processing.
From the call agent to the calling setup.
A calling workflow needs an agent, a voice and a way to connect the call. PeachDesk brings those functions together around a defined inbound or outbound task.
Build call agents
Create an AI agent for the inbound or outbound calls you want to handle.
Configure voices
Configure the voice used by the call agent around the intended calling experience.
Connect telephony
Connect telephony for the calling setup.
Run campaigns and review calls
Run outbound campaigns and use call analytics to review calling activity.
An illustrative outbound calling workflow.
Suppose a service team wants to call a defined group of customers about a follow-up. This illustrative workflow connects the calling setup with the team's review.
Define the conversation
The service team sets the purpose, information needed and the notice and recording requirements that must be considered for the calling setup.
Configure the agent and calling setup
Build the call agent, configure its voice, connect telephony and prepare the outbound campaign.
Run the campaign
Use PeachDesk for the selected outbound calling task, with the team responsible for the purpose and operating process.
Review calling activity
Review call analytics and decide what the team needs to investigate or change next.
Review calls against the purpose of the workflow.
Call analytics give your team a place to review calling activity. Start with the purpose of the call and the questions the team needs to answer about its operation.
Agree who reviews that information and who owns the next action. A calling workflow connects the agent with the people responsible for the business process.
Choose the environment for the voice system.
Run PeachDesk as a hosted service or on your own infrastructure. A local mode is available for selected speech and AI processing.
For your configuration, identify where speech and AI processing happen and which telephony and other services remain involved. That gives your team a specific deployment to assess.
Build a wider voice workflow on Bibha.
Bibha's Realtime platform provides speech-to-text, text-to-speech and live model interaction, plus turn-taking, interruption handling and human transfer. It also supports permitted transcripts and recordings, disclosure and consent controls, structured outcomes and full-path latency measurement.
Use that broader platform and our expert team when the work needs a voice system connected to your own tools and process. Define the interaction, operating boundaries and delivery scope around the task.
Start with the call your agent needs to handle.
Bring the purpose of the call, the information it needs and the environment you want it to run in. Explore PeachDesk against that specific task.
Confirm the voice, telephony and processing combination for the calling setup, along with the responsibilities your team needs to retain.
Questions and answers
Yes. PeachDesk provides AI voice agents for both inbound and outbound calls. Outbound campaigns are part of its calling capabilities.
Build call agents, configure voices and connect telephony. You can run outbound campaigns and review call analytics around the calling task.
Yes. PeachDesk offers hosted delivery and use on your own infrastructure, with a local mode for selected speech and AI processing. The location of each component and any external dependencies are defined for the chosen configuration.
Discuss the complete workflow with Bibha. The broader platform combines Realtime voice capabilities with knowledge, tools, agents and workflows, supported by co-build or managed delivery. The required components and responsibilities are defined for that system.
PeachDesk is a focused voice-call solution built on Bibha. Bibha supplies the broader platform and expert team for custom models, agents, connected workflows and operation. The PeachDesk product site is the starting point for the voice product.