Voice and live interaction
Connect the conversation to the work behind it.
Bring speech, models and business workflows together for live interaction. Bibha supports voice agents, telephony, interruption handling and human transfer, with controls for the records and outcomes a conversation leaves behind.
What does Bibha provide for realtime voice AI?
Bibha connects speech-to-text, model interaction and text-to-speech with supported telephony and application infrastructure. Configure languages and voices, handle turns and interruptions, and transfer suitable interactions to a person. The platform also supports permitted transcripts and recordings, disclosure and consent controls, outcome capture, and local or private deployment of the qualified stack.
Give each part of the conversation a clear job.
A voice interaction combines more than a spoken response. Speech-to-text makes incoming speech usable by the system. The model and agent work with the request. Text-to-speech delivers the response in an audible form.
Telephony and realtime infrastructure connect the supported voice channel to the application. The agent can then use the knowledge, tools and workflow needed for the business task.
Understand spoken input
Convert incoming speech into a form the application can use.
Work with the request
Exchange inputs and responses with the model during the live interaction.
Deliver a spoken response
Convert the system's reply into the configured voice experience.
Design for people who pause, interrupt and change direction.
Turn-taking and interruption handling address pauses, overlapping speech and users who speak while a response is in progress. These interaction details matter when the conversation is part of a real task.
Configure supported languages and voices for the people who will use the system. Review the interaction with representative callers and requests, including the points where the agent should stop and a person should take over.
- Choose the supported language and voice configuration.
- Review how the conversation handles pauses and interruptions.
- Define when the task should move to a person.
Transfer the work with relevant context.
Human transfer moves suitable interactions to a person with the context needed to continue. Define the requests that are outside the agent's approved scope and the handoff the receiving team needs.
A transfer is part of the operating process. Agree who receives it, which information can be passed and how the result returns to the business workflow.
Keep the records the work permits.
Transcripts and recordings support quality review and issue resolution where retaining them is permitted. Disclosure and consent controls apply the notice and recording-consent process approved for the interaction.
After the interaction, capture the outcome, follow-up and structured information the workflow needs. A conversation can then lead to an operational result instead of leaving the team to reconstruct what happened.
Review permitted interaction records
Use transcripts and recordings within the agreed access and retention boundary.
Apply the approved notice process
Configure disclosure and recording-consent controls for the workflow.
Capture what happens next
Record the result and the information needed for downstream work.
Measure the delay a person experiences.
Full-path latency measurement looks at the time from the end of speech to the first audible response, as well as the duration of the complete task. This helps the team review the experience across speech, model and application components.
Use those measurements alongside task quality and completion. A quick reply is not enough if the caller's request remains unresolved. Actual response times depend on the workload and configuration; they are measured for that setup.
Choose the runtime and the delivery path.
Run the qualified speech and application stack in the environment agreed for the work, including local or private deployment. Define where each component processes information and which external dependencies remain.
For a focused product covering inbound and outbound calls, explore PeachDesk. For a voice interaction connected to a specific business system or process, discuss the platform configuration and delivery work with our team.
Questions and answers
Language and voice selection is available for supported configurations. The particular languages, voices and speech providers are confirmed for your workflow, so the design can be reviewed with the people and requests it needs to serve.
Yes. Human transfer supports suitable interactions moving to a person with relevant context. The transfer conditions, destination and information passed are defined around the team's operating process.
Local or private deployment applies to the qualified speech and application stack. The component boundary and any external services must be defined for the configuration. It is not a blanket claim that every provider or dependency runs locally.
PeachDesk is a focused solution built on Bibha for inbound and outbound calls, with agent building, voice configuration, telephony, campaigns and analytics. This platform page explains the interaction capabilities used when scoping a voice system; the PeachDesk page explains the product workflow.