Managed AI delivery and operation
An operating team for your business AI.
Have Bibha build, deploy and operate your AI system within an agreed scope. Our team monitors the workload, manages changes and reviews quality and cost with you. Your organisation retains the business goals, approvals and decisions.
What are Bibha's managed AI services?
A managed engagement combines the Bibha platform with an expert team responsible for the agreed build, deployment and ongoing operation of an AI system. Your organisation supplies the business goals, relevant knowledge and access, and reviews the outcomes. The engagement defines the workloads, operating responsibilities, support and improvement work included.
Define the system we will operate.
Start with a business task and a clear operating boundary. Identify the models, knowledge, workflows, system connections and environment involved, then decide which technical responsibilities Bibha will take on.
This makes managed delivery relevant to the whole system: its build and deployment, the way it is used and the changes needed after it enters operation.
Build and deployment
Prepare data and evaluations, configure the model and application, integrate business systems and launch the qualified environment.
Operation and recovery
Monitor system health, task execution and resource use. Manage the contracted deployment, recovery, rollout and rollback, with backups and restoration for agreed assets.
Reviewed improvement
Turn task failures and feedback into an improvement backlog. Evaluate changes, release approved improvements and review outcomes and cost with the business owner.
Your team keeps the business decisions.
A managed engagement still needs people in your organisation who understand the work. They set the goals, provide business knowledge and access to the relevant systems, review outcomes and make business decisions.
Identify who approves the use of information, who can judge whether a result is useful and which changes need your team's decision. Those responsibilities connect the technical service to the business it serves.
- Define the business task and the outcomes that matter.
- Provide the knowledge and authorised access the work depends on.
- Assign people to review results and prioritise improvements.
- Retain the business decisions and any agreed approval responsibilities.
An illustrative managed workflow: preparing operational requests.
Suppose an operations team receives requests that need to become structured cases for review. The workflow gathers information, prepares the required fields and pauses for an authorised decision where the process needs one. This is an illustrative workflow to scope around your systems.
Bibha handles the agreed implementation, deployment and operation. The system keeps task state, handles bounded retries and duplicate actions, and collects exceptions for review. The business team defines the acceptance criteria and retains the decisions about the work.
Task traces, completion checks, quality measures and resource use inform the review. The teams can evaluate a proposed change against the business tests before approving a release.
Make improvement part of an agreed operating rhythm.
Follow task traces, failures, latency and throughput alongside business outcomes and workload cost. Alerts notify the responsible team when agreed limits are breached. Operator and user feedback gives the review a record of what needs attention.
Bibha reviews outcomes, cost and improvement priorities with you. Turn the findings into prioritised work, evaluate proposed changes and release approved improvements. Analyse model choice, context use, caching and routing for the configured workload, keeping task quality in the comparison.
Set the review cadence, decision owners and included improvement capacity as part of the service.
Set the boundaries before the service starts.
The managed scope needs to be specific about the work, the environment and the responsibilities. These are decisions to settle for your system, with support levels and service inclusions recorded in the engagement.
Workload and environment
Identify the tasks, expected demand, deployment environment and external systems the service depends on.
Coverage and support
Agree which components Bibha operates, who responds to alerts and incidents, and the coverage and response commitments required. Identify dependencies retained by your team or another supplier.
Change and improvement
Define the included improvement work, review responsibilities and how a material change in scope is handled.
Continuity
Define backup, restoration, handover and transition arrangements for eligible assets, including the responsibilities and rights that apply.
Choose the deployment and operating model together.
Bibha is available as a cloud service, with hybrid and on-premises deployment options to discuss. Managed operation is a decision about who runs the agreed system; deployment is a decision about where its components run.
Assess them together. A system in your environment may still depend on software, infrastructure or access that your team or another supplier controls. Define those boundaries in the operating plan.
Tell us the work and the responsibility you want to hand over.
Describe the workflow, the systems involved and the technical work you want Bibha to manage. Include the business decisions your team will retain. That gives us a concrete basis for discussing the operating scope.
Questions and answers
In co-build, your engineers work alongside Bibha's team and take the system forward after deployment, with continuing support defined in the engagement. In managed delivery, Bibha handles the agreed build, deployment and ongoing operation. Your team retains business goals, outcome review and business decisions.
Your team provides the business objective, knowledge of the work, relevant information and access to the systems involved. You also need people to review results, make business decisions and own any responsibilities retained by your organisation.
Continuous improvement can involve connected information, workflow steps, instructions, the model or the operating setup. Retraining is one possible change when the task calls for it. The improvement work and capacity included in a managed engagement are defined in its scope.
These are deployment options to discuss for the proposed system. The supported configuration, dependencies and operating responsibilities need to be defined together, including which components Bibha will manage and which remain with your team or another supplier.
Support coverage, response commitments and operating responsibilities are set for the workload in the engagement. Share the service requirements you need so they can be assessed alongside the system and its dependencies.