ServiceNow Integration
AgentsHub connects AI workers to ServiceNow so incidents get created, tickets get triaged, and request fulfillment workflows advance — without manual ITSM queue management at every step.
Free to start. No credit card required.
AgentsHub integrates with ServiceNow so AI agents can operate within your ITSM workflows as a defined job function — not as a disconnected automation layer.
An AI IT Help Desk agent can receive an inbound request, create a ServiceNow incident with the correct classification, assignment group, and priority, and update the incident as the resolution progresses. An AI System Administrator can monitor infrastructure alerts and create ServiceNow incidents for anomalies that require IT team attention. The integration is role-specific. Your AI Security Monitor can create high-priority ServiceNow incidents when security alerts fire. Your AI Operations Manager can check the status of open change requests and surface blockers to the team. Each agent operates within its defined ServiceNow scope. Connection is via ComposioHQ. Agents access ServiceNow Incidents, Service Requests, Change Requests, Problems, Users, and Assignment Groups with role-scoped permissions.
AI agents create ServiceNow incidents with the correct category, subcategory, priority, and assignment group — from inbound requests or detected anomalies.
Agents update incident state (New, In Progress, Resolved, Closed), add work notes, and log resolution details as tickets progress.
Agents handle ServiceNow Service Request catalog items — creating requests, routing them to the correct fulfillment group, and tracking completion.
When an incident exceeds defined SLA thresholds or escalation criteria, agents update priority and reassign to the correct escalation group.
Agents query ServiceNow for open incidents by assignment group, priority, or age — and surface structured summaries to Slack or email.
Deploy any of these role-specific AI agents with ServiceNow connected from day one.
Set up the ServiceNow integration in minutes — no engineering team required.
Authenticate your ServiceNow instance via API credentials. AgentsHub requests scoped access to the tables and actions your agent role requires.
Select from IT Help Desk, System Administrator, Security Monitor — or define a custom ITSM role aligned to your ServiceNow workflows.
Define which ServiceNow tables your agent accesses, how it classifies new incidents, and the rules that trigger escalation or reassignment.
Activate the agent. It begins creating, triaging, and updating ServiceNow records based on its defined ITSM role.
See what changes when your AI agent works inside ServiceNow.
| Task | Before (Manual) | After (AI-Automated) |
|---|---|---|
| Create an incident from an inbound request | IT help desk agent manually creates a ServiceNow incident after each inbound request — classification, group assignment, and priority set manually. | AI IT Help Desk creates the ServiceNow incident automatically with correct classification, priority, and assignment based on request content. |
| Escalate an SLA-breaching incident | IT lead manually monitors SLA dashboards and escalates incidents approaching breach — reactive, often too late. | AI agent monitors SLA status continuously and escalates incidents automatically when thresholds are crossed — before breach occurs. |
| Create a security incident from an alert | Security engineer manually reviews alerts and creates ServiceNow incidents for those requiring IT action — delayed by review queue. | AI Security Monitor creates a ServiceNow security incident automatically when alert conditions are met — immediate, classified, assigned. |
| Brief the team on open incidents | IT manager manually runs ServiceNow reports and formats a briefing — a weekly or daily time investment. | AI Operations Manager queries ServiceNow automatically and delivers a structured open incident summary to Slack or email on the defined schedule. |
Deploy an AI agent connected to ServiceNow in minutes. No coding. No migration. No credit card.
Free to start. No credit card required.