An AI support agent that handles Tier 1 tickets without human intervention, answers support calls with a natural voice, and escalates complex issues with full context attached. Your support queue — cleared, around the clock.
Free to start. No credit card required.
Support teams are overwhelmed. Customers wait hours for a response to routine questions — password resets, order status, billing inquiries — while skilled support reps burn time on issues that should never reach them. Every ticket your team handles manually is a ticket that should have been resolved in seconds. Scaling support headcount to match ticket volume is expensive, slow, and unsustainable.
Average first response time exceeds 12 hours across many support teams for email-based tickets
Up to 80% of support volume is Tier 1 — routine, repeatable queries that don't need a human
Support costs scale directly with headcount — adding capacity means adding salaries
After-hours and weekend coverage requires overtime or a separate shift, both costly
Human agents handling repetitive queries experience higher burnout and turnover
AgentsHub deploys an AI Customer Support Agent — a digital employee that resolves Tier 1 tickets autonomously using your knowledge base and connected support tools. It answers phone calls with a natural voice, responds to email and live chat simultaneously, and escalates to your human team with full ticket context when an issue falls outside its scope. Deploy in under 15 minutes. No code required.
Resolves routine tickets end-to-end — password resets, billing questions, order status, how-to guides — without human review. Your agents handle the volume so your team handles the exceptions.
Answers support calls in a natural, human-sounding voice. Handles phone-based troubleshooting, account verification, and common issue resolution in real time — no hold music.
Categorizes tickets by topic, urgency, and sentiment. When escalation is needed, the agent hands off to the right human team member — with ticket history, suggested resolution, and full context included.
Works across email, live chat, phone, and SMS from a single agent deployment. One AI support worker covers every channel your customers use.
Every response is drawn from your documentation, help center, and product guides — not generated from scratch. Accurate answers, consistent brand voice, zero hallucination on scoped knowledge.
Tracks resolution rates, escalation patterns, and recurring issues. Identify knowledge gaps, busiest contact periods, and which ticket types your AI agent handles best.
Select the AI Customer Support Agent template. Define your knowledge base sources, escalation rules, and response tone.
Link Zendesk, Freshdesk, or Intercom. Connect your help center, documentation, and product knowledge base as grounding sources.
Your agent receives a dedicated phone number for voice support. Set escalation thresholds and go live across all connected channels.
SaaS
Handle password resets, billing questions, feature how-tos, and trial onboarding — the tickets that consume your support team without requiring product expertise.
E-Commerce
Resolve order status, returns, refund inquiries, and shipping updates autonomously. Reduce WISMO (Where Is My Order) tickets to zero human-handled volume.
Financial Services
Answer account inquiries, transaction questions, and policy FAQs within your compliance guardrails — with full audit trail on every interaction.
Healthcare
Handle appointment inquiries, insurance questions, and patient portal guidance — freeing clinical staff for patient-facing work.
AI Customer Support Agent connects to 500+ tools across your tech stack. Here are the integrations most relevant to this use case.
Help Desk
Communication
Knowledge & Productivity
CRM
Free to start. No credit card required.