Terms of Service for Bibha

1. Acceptance of Terms

By accessing or utilizing the services provided by Bibha including our website at https://www.bibha.ai/ and any associated applications or platforms (collectively referred to as the "Services") you acknowledge and agree to be bound by these Terms of Service ("Terms"). If you do not consent to these Terms you must refrain from using our Services.

2. Description of Services

Bibha offers a range of AI ML and generative AI-powered applications and services which include but are not limited to:

• Marketing Automation
• AI-Powered Communication
• Customer Engagement and Support
• Intelligent Tech Support
• Analytics and Reporting
• Lead Generation
• Customer Data Platform (CDP)
• Appointment Booking and Escalation
• Personalization and Customization

These Services encompass AI-driven calling capabilities, content generation, data analysis, and other related features as detailed on our website or in service agreements.

3. User Accounts and Responsibilities

Account Creation: To access certain Services you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Accurate Information: You agree to provide accurate, current, and complete information during the registration process and to keep such information up to date.

Compliance: You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.

4. Intellectual Property Rights

Ownership: The Services, including all content, features, and functionality, are owned by Bibha and protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Restrictions: You may not copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Services except as incidental to normal web browsing or as expressly permitted in writing by Bibha.

5. User Content and License

Ownership: Our Services may allow you to upload, submit, store, send, or receive content ("User Content"). You retain ownership of your User Content.

License Grant: By submitting User Content you grant Bibha a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with providing and improving our Services.

6. Use of AI and Machine Learning Technologies

Technology Acknowledgment: Our Services utilize advanced AI and machine learning technologies, including natural language processing and generative AI. You acknowledge that these technologies may produce outputs that are imperfect or require human review.

Responsible Use: You agree to use the AI-generated content and insights responsibly and to review and verify any critical information or decisions based on our Services' outputs.

7. Data Processing and Privacy

Privacy Policy: Our collection and use of personal information in connection with the Services are described in our Privacy Policy, which is incorporated into these Terms by reference.

Data Rights: You acknowledge that our Services may involve the processing of large amounts of data, including personal data. You represent and warrant that you have the right to provide any data you input into our Services and that doing so does not violate any applicable laws or third-party rights.

8. Third-Party Integrations

Integration Terms: Our Services may integrate with or allow you to connect to third-party products, services, or platforms. These integrations are governed by their own terms of service and privacy policies.

Responsibility Disclaimer: Bibha is not responsible for the content or functionality of any third-party services integrated with our Services.

9. Payments and Billing

Fees: Certain Services may require payment. By using paid Services, you agree to pay the fees as quoted to you.

Price Changes: Bibha reserves the right to change its prices at any time. We will provide you with reasonable notice of any such changes.

10. Termination

User Termination: You may terminate your account at any time by contacting us or using any account deletion feature we provide.

Service Termination: Bibha reserves the right to suspend or terminate your access to the Services at any time, with or without cause, and with or without notice.

11. Disclaimer of Warranties

As-Is Basis: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

No Guarantees: Bibha does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful components.

12. Limitation of Liability

Indirect Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, Bibha SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY LOSS OF PROFITS OR REVENUES.

Liability Cap: Our total liability for any claim arising out of or relating to these Terms or our Services is limited to the amount you paid us to use the Services during the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Bibha and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of the Services or any violation of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction] without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of [Your Jurisdiction].

15. Changes to Terms

Bibha reserves the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website or through other reasonable means. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms, please contact us at support@bibhadigital.com.